Terms of Service

1. About these Terms

These Terms apply to InvoicePortalX services operated by GX Code in Melbourne, Australia. A customer may purchase implementation and setup, hosted InvoicePortalX access, custom integration or automation work, and a self-hosted deployment where agreed.

2. Project documents and precedence

A proposal, quote, statement of work or order form may define project-specific scope, deliverables, responsibilities, fees, payment terms, support and service commitments. If a project document expressly states that a term overrides these Terms, that project-specific term applies to the extent of the inconsistency.

3. Service model

InvoicePortalX provides a B2B customer self-service layer for invoices, statements, balances and related account documents. The customer’s ERP, accounting, billing or back-office system remains the source of truth. The Service does not write back to that system by default and payment processing is not a core part of the Service.

3.1 Implementation

Implementation may include data and account review, connection setup, configuration, branding, access mapping, testing and the first customer rollout.

3.2 Hosted access

Hosted access covers operation and maintenance of the agreed portal scope plus standard support. Hosting location, backup arrangements, monitoring and any measurable service commitment are stated in the applicable project documents.

3.3 Custom work

Additional integrations, data sources, document types, workflows, broader portal features and self-hosted work are separately scoped unless expressly included.

4. Standard support

Standard support covers questions, incident reporting and correction of reproducible defects affecting the agreed hosted scope. Support is requested through the contact channel stated in the project documents. New features, integrations, data remediation, customer-specific workflow changes and work outside the agreed scope are billable project work. Response targets or service levels apply only when stated in a signed project document.

5. Customer responsibilities

• Provide lawful, accurate and reliable source data.
• Approve account mappings and customer access.
• Protect administrator credentials and promptly report suspected misuse.
• Maintain necessary rights and notices for information supplied to the Service.
• Use the Service only for lawful business purposes.

6. Fees and payment

Implementation, hosted access and custom work are priced as stated in the applicable quote, order form or invoice. Currency, GST treatment, deposits, milestones, recurring charges and payment methods are also stated there. Fees already incurred remain payable, subject to rights that cannot lawfully be excluded.

7. Data, access and security

The customer retains ownership of data supplied to the Service. GX Code uses reasonable technical and organisational measures appropriate to the agreed deployment. Controls and responsibility boundaries vary by hosted or self-hosted arrangement and are documented for the project.

8. Self-hosted responsibilities

For self-hosted deployments, the project documents assign responsibility for customer infrastructure, operating or container platform, networking, certificates, backups, monitoring, deployment, security updates, application upgrades and support. Unless expressly agreed, GX Code is not responsible for failures in customer-controlled infrastructure.

9. Acceptable use

Users must not misuse the Service, upload unlawful content, infringe third-party rights, interfere with operation, attempt unauthorised access or use the Service outside its intended business purpose.

10. Availability and maintenance

GX Code uses reasonable efforts to operate hosted deployments reliably. Planned or emergency maintenance may affect availability. No percentage uptime commitment or service credit applies unless included in a signed project document that defines measurement, exclusions and remedies.

11. Termination and data lifecycle

Termination rights, notice, transition assistance, export windows, retention, deletion and backup treatment are defined in the applicable project documents. GX Code may retain limited records where reasonably required for law, accounting, dispute resolution, security or fraud prevention. Customers should export required data before the agreed access period ends.

12. Warranties and liability

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law protections. Subject to those rights and the applicable project documents, the Service is provided on an “as available” basis and liability is limited to the fullest extent permitted by law.

13. Governing law

These Terms are governed by the laws of Victoria, Australia, unless a mandatory law applies or the signed project documents state otherwise.

14. Contact

Questions about these Terms can be sent to hello@invoiceportalx.com.