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Terms of Service

Last updated: March 12, 2026

1. Acceptance of Terms

By accessing or using InvoicePortalX ("the Service"), you accept these Terms of Service ("Terms"). Use the Service only if you accept these Terms.

2. Service Description

InvoicePortalX provides a branded read-only customer account portal for B2B organisations. Depending on the agreed scope, the Service may include hosted portal access, implementation and setup support, and related support services.

The Service is designed to provide customers with read-only access to invoices, statements, balances, account history, and related account documents without replacing the customer's current system, whether that is an accounting, ERP, billing, or internal back-office system.

2.1 Support and Availability

We aim to:

  • Respond to support inquiries: within 2 business days for standard support requests
  • Maintain availability: strive for 99% uptime for the live hosted portal during scheduled operating hours (Monday–Friday, 9 AM–5 PM Melbourne time, Australian Eastern Time)
  • Planned maintenance: may be announced with reasonable notice and typically scheduled outside business hours

These are targets, not guarantees. For production-critical environments, discuss SLA requirements at the time of contracting.

3. User Accounts

3.1 Account Creation

If we provision an account for you (for example, an admin account), provide accurate, complete, and current information. Safeguard your credentials. You bear responsibility for all account activities.

3.2 Account Responsibilities

You agree to:

  • Provide and maintain accurate account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account
  • Comply with all applicable laws and regulations

4. Payment Terms

4.1 Subscription Fees

We offer the Service on a subscription basis. We display prices in the currency noted on our website or quote. Current pricing appears on our website and may change over time.

  • Hosted platform: monthly pricing after launch for the live hosted portal and standard support for the agreed scope
  • Setup: one-time pricing quoted based on your current setup and the first live version being launched
  • Custom work: separately quoted for API or Zapier automation, self-hosted deployment, or broader custom scope

4.2 Billing Cycle

For paid hosted plans, subscription fees are typically billed monthly, currently through Stripe unless we state otherwise in writing. Recurring charges continue until the applicable plan is cancelled or terminated.

4.3 Payment Terms

Fees are due in the currency and on the payment terms stated on the website, order form, quote, or invoice. Unless otherwise stated, fees are non-refundable except where required by applicable law.

We may change pricing, packaging, or plan details from time to time. For existing paid hosted subscriptions, we will provide reasonable notice of material pricing changes before they take effect.

4.4 Setup and Custom Work Terms

InvoicePortalX includes setup services for the initial launch. Timing, setup effort, pricing, and support scope may vary by customer based on the current environment and the agreed first version.

Hosted platform pricing starts after launch. One-time setup and any self-hosted or deeper automation work are quoted separately where needed.

If we offer a pilot, trial, or early-access arrangement, we may change or end that arrangement, require a move to a paid hosted plan, or place a trial environment into a limited state with reasonable notice.

5. Acceptable Use Policy

Use the Service only for legitimate business purposes. Do not:

  • Upload or distribute any content that is illegal, harmful, or violates third-party rights
  • Impersonate any person or entity or misrepresent your affiliation
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use the Service for any purpose other than its intended business purpose

6. Data and Content

6.1 Your Data

You retain ownership of the data you submit to us or make available through the Service.

6.2 Read-Only Access

The Service provides read-only access to your invoice and account data and related documents. Your accounting, ERP, invoicing, or back-office systems remain the source of truth.

The Service does not process payments and does not write back into your existing systems by default.

6.3 Security

We use reasonable technical and organisational measures designed to protect the Service and customer data appropriate to the nature of the offering. Security controls may vary depending on the agreed deployment model, scope, and customer environment.

Where applicable to the agreed solution, controls may include encrypted data transmission, tenant isolation, scoped access controls, and administrative logging.

6.4 Warranty Disclaimer

THE SERVICE IS PROVIDED "AS-IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

We do not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • Defects or errors will be corrected
  • The Service will meet your specific business requirements
  • Any data will be saved or recoverable if lost

You use the Service at your own risk. Nothing in these Terms excludes or limits warranties that cannot lawfully be excluded or limited under applicable law, including Australian Consumer Law protections.

7. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable law.

To the fullest extent permitted by law, InvoicePortalX is not liable for any indirect, incidental, special, consequential, exemplary, or punitive loss, or for any loss of profits, revenue, goodwill, business opportunity, or data arising out of or related to the Service.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to the Service or these Terms is limited to the amount paid by you to us for the Service in the twelve (12) months before the event giving rise to the claim.

8. Termination

8.1 Termination by You

You may stop using the Service or cancel a paid hosted plan by contacting us, and where available, through account settings. Cancellation does not affect fees already incurred or amounts already due.

8.2 Termination by Us

We may suspend or terminate access to the Service if you materially breach these Terms, create security or legal risk, fail to pay amounts due, or misuse the Service. Where appropriate, we will provide reasonable notice and an opportunity to remedy the issue.

8.3 Data After Termination

Upon termination or cancellation of your account:

  • Data retention: We retain your data for 30 days after termination to allow you to retrieve or export it
  • Permanent deletion: After the 30-day retention period, all personal and operational data associated with your account will be securely deleted or anonymized
  • Backups: Archived backups may be retained for additional periods for disaster recovery and legal compliance, but will not be accessible to you
  • Your responsibility: We recommend exporting or backing up your data before termination

Data deletion does not affect our right to retain records for legal, regulatory, or fraud prevention purposes.

9. Australian Consumer Law Protections

For customers based in Australia, nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)), which cannot be excluded by agreement. These Terms operate in addition to, not in place of, those protections.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia, unless mandatory laws in another jurisdiction apply and cannot be excluded by agreement.

11. Changes to Terms

We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date. If we make a material change to an existing paid arrangement, we will provide reasonable notice before the change takes effect.

12. Contact Information

Questions about these Terms? Contact:

InvoicePortalX -
Email: hello [at] invoiceportalx [dot] com

Last updated: March 12, 2026